Last updated: 16 June 2026
Organic Print Studio wants every customer to be happy with the quality of their order. If something is not right, please contact me so I can understand the concern and work with you toward an appropriate solution.
Organic Print Studio is operated by Susy Kennedy as trustee for the S & J Kennedy Family Trust, ABN 52 378 315 462.
This policy applies to products purchased directly from Organic Print Studio, including orders placed through our website, by email or by invoice.
Our products and services come with guarantees that cannot be excluded under the Australian Consumer Law.
Nothing in this policy excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law or any other applicable law.
If a product does not meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or another remedy, depending on the nature and seriousness of the problem.
Organic Print Studio may assess the product and the circumstances before confirming the appropriate remedy.
Organic Print Studio products are custom printed and made to order using artwork supplied or approved by the customer.
Because these products are produced specifically for each customer, we do not generally accept returns, exchanges, cancellations or refunds for change of mind once artwork has been approved or production has begun.
This includes situations where a customer:
This change-of-mind policy does not affect your rights where a product is faulty, incorrectly supplied, damaged, or otherwise fails to meet an applicable consumer guarantee.
If you cancel your order before artwork preparation or other work has begun, you may receive a full refund of amounts paid.
If substantial artwork preparation, design work, file repair or layout work has already been completed, but production has not begun, any refund may be reduced by artwork or design costs that were disclosed or agreed with you.
I will explain any applicable costs before processing the cancellation.
Once you have approved the artwork or production has begun, the order cannot generally be cancelled, refunded or changed for change-of-mind reasons.
This does not limit any rights you may have under the Australian Consumer Law.
Before production, customers are generally provided with an artwork proof or mock-up for approval.
It is important to carefully check all details before approving the artwork, including:
Organic Print Studio is generally unable to provide a change-of-mind refund, replacement or reprint for an error that:
Approval of artwork does not remove any rights you may have if Organic Print Studio makes a separate printing, manufacturing or supply error.
Please contact me if:
Where Organic Print Studio is responsible for a printing or production error, my usual preference is to reprint or replace the affected products as quickly as reasonably possible.
However, the remedy provided will depend on the circumstances and any rights available under the Australian Consumer Law.
For a minor problem, Organic Print Studio may choose an appropriate remedy, such as correcting, reprinting or replacing the affected product.
For a major problem, you may be entitled to choose between a replacement and a refund, together with any other remedy required under the Australian Consumer Law.
Artwork viewed on a computer, tablet or telephone screen is backlit and may not exactly represent how colour will appear when printed onto fabric.
The finished result may be affected by:
Artwork printed onto Soft White organic cotton, Natural organic cotton or premium linen may appear different on each fabric because the underlying fabric colour affects the finished print.
Digital proofs and mock-ups are intended primarily to confirm layout, sizing, orientation and content. They should not be treated as exact physical colour proofs.
Minor and reasonable differences between screen colour, a digital proof and the final textile print are not generally considered faults where the product otherwise reasonably matches the approved artwork, product description and any approved physical sample.
Where precise colour reproduction is important, customers should request and approve a printed sample on the selected fabric before the full order is produced.
A printed sample provides the most reliable indication of the likely result, although minor variation may still occur between individual textile products and production runs.
Textiles are flexible materials rather than rigid manufactured surfaces. Small variations may naturally occur in:
These characteristics do not automatically indicate a fault.
However, products must still be of acceptable quality, reasonably match their description and be suitable for their intended purpose in accordance with the Australian Consumer Law.
If a variation appears excessive or affects the reasonable use or appearance of the product, please contact me so I can assess it.
Products should be used and cared for in accordance with any care instructions supplied with them.
Organic Print Studio is not generally responsible for damage or deterioration caused by:
This does not limit any rights that apply where a product was not of acceptable quality or was otherwise faulty when supplied.
If an order arrives damaged, incomplete or incorrect, please contact me as soon as reasonably possible.
Organic Print Studio may investigate the matter with Australia Post, the courier or another delivery provider.
Depending on the circumstances, an appropriate solution may include:
Please retain the parcel, products and packaging until I have responded, as the delivery provider may require them for an investigation.
Please contact me before spending time taking detailed photographs, repacking products or arranging a return. In many cases, a quick conversation will clarify what information is actually needed and avoid unnecessary effort.
Contact:
Susy Kennedy
Email: susy@organicprintstudio.com.au
Phone: 0457 800 078
Please initially provide:
After reviewing your message, I may ask for additional information such as:
Please contact me as soon as reasonably possible after discovering a problem so it can be investigated and resolved promptly.
Your rights under the Australian Consumer Law are not automatically lost merely because a particular number of days has passed.
Organic Print Studio may need to assess the affected products, photographs, approved artwork, order records and other relevant information before confirming whether a product is faulty and which remedy applies.
Assessment may consider:
We will aim to complete the assessment and communicate the outcome within a reasonable period.
Please do not return products without contacting Organic Print Studio first.
I will provide return instructions and confirm whether the full order, affected products or no physical return is required.
Where a product is found not to meet an applicable consumer guarantee, Organic Print Studio will cover or reimburse reasonable return costs where required under the Australian Consumer Law.
Where a product is assessed and no fault or other failure is found, return or redelivery costs may remain the customer’s responsibility, provided this is permitted by law.
Please package returned products securely to prevent further damage in transit.
Where a replacement or reprint is provided, Organic Print Studio will aim to reproduce the approved order as closely as reasonably possible.
Minor differences may occur due to:
If the original product or fabric is no longer available, I will contact you to discuss a suitable alternative or another appropriate remedy.
Where a refund is agreed or required, it will generally be processed using the original payment method where reasonably practical.
Refund timing may depend on the payment provider or financial institution.
A refund may include delivery or return costs where required under the Australian Consumer Law.
For approved cancellations before production, deductions may apply only for artwork or design work already completed where those costs were disclosed or agreed.
To help locate and assess an order, Organic Print Studio may request reasonable proof of purchase, such as:
If you do not have the original receipt, please contact me. I may be able to locate the order using your name, email address, organisation or approximate order date.
Questions or concerns about an order can be directed to:
Susy Kennedy
Organic Print Studio
Susy Kennedy as trustee for the S & J Kennedy Family Trust
ABN 52 378 315 462
Boronia, Victoria 3155
Australia
Email: susy@organicprintstudio.com.au
Phone: 0457 800 078
I will review your concern and work with you toward a fair and appropriate solution.
