Last updated: 16 June 2026
Organic Print Studio is operated by Susy Kennedy as trustee for the S & J Kennedy Family Trust, ABN 52 378 315 462.
In this policy, “Organic Print Studio”, “I”, “me” and “my” refer to Susy Kennedy as trustee for the S & J Kennedy Family Trust, trading as Organic Print Studio.
Most orders are printed, packed and dispatched within approximately 2–5 business days after final artwork approval and payment, depending on the size and complexity of the order and the current studio schedule.
Larger orders, complex artwork, custom design work, physical sampling and particularly busy studio periods may require additional time.
Production time begins once:
Production time does not include delivery time.
Business days exclude weekends and public holidays.
If you are working toward a particular event, launch, market or fundraising deadline, please tell me before approving the order. I will confirm whether the requested timeframe appears achievable before production begins.
Standard tracked shipping to one Australian delivery address is included with all parcels.
Orders are generally sent through Australia Post or another suitable tracked delivery provider.
A signature is generally required on delivery where that service is available. Depending on the carrier, delivery location and recipient preferences, the parcel may instead be taken to a post office, collection point or another secure location nominated by the carrier.
Tracking information will be provided after dispatch where it is available.
Carrier delivery timeframes begin after an order has been produced and dispatched.
Any estimated delivery date provided by Organic Print Studio, Australia Post or another carrier is an estimate only and is not a guaranteed delivery date.
Delivery timeframes may be affected by:
I will take reasonable care when arranging delivery and will assist with delivery enquiries or investigations where needed.
Express shipping may be available on request and is quoted separately.
Express shipping may reduce the carrier’s delivery time after dispatch, but it does not automatically shorten:
Please contact me before ordering if you require express delivery or are working toward a firm deadline. I will confirm the production schedule and available shipping options before you proceed.
An additional charge may apply for express, priority or urgent courier services.
Standard shipping includes delivery to one Australian address.
Orders that need to be divided and delivered to more than one address will be quoted separately. Additional packing, administration and delivery charges may apply.
Please provide all delivery addresses and the quantities required for each location before the order is finalised.
International shipping is available and quoted individually.
The shipping cost will depend on factors including:
International delivery times are estimates only and may be affected by customs processing, border requirements, local postal services, public holidays, transport disruptions and other circumstances outside Organic Print Studio’s reasonable control.
International customers are responsible for any customs duties, import taxes, tariffs, clearance fees or other charges imposed by the destination country, unless otherwise agreed in writing before the order is placed.
Organic Print Studio cannot predict or control charges imposed by overseas customs authorities or local delivery providers.
Please check that your delivery address is complete and correct before confirming your order.
Contact me as soon as possible if the address needs to be changed.
I will make reasonable efforts to update the address before dispatch, but changes may not be possible once the parcel has been lodged with the carrier.
If a parcel is returned or requires redelivery because:
reasonable additional delivery charges may apply.
Additional charges will not apply where the delivery problem was caused by an error by Organic Print Studio or where the customer is otherwise entitled to a remedy under the Australian Consumer Law.
Tracking details will be supplied after dispatch where tracking information is available.
Tracking updates, delivery scans and estimated delivery dates are provided by the carrier. Organic Print Studio does not control the timing or accuracy of every carrier notification.
Please monitor the tracking information and arrange collection promptly if the parcel is taken to a post office or collection point.
If you have not received tracking information and believe your order should already have been dispatched, please contact me.
A signature is generally requested where available.
The carrier may offer delivery options such as redirection, collection from a post office or parcel locker, or authority to leave the parcel in a nominated location. These options are managed by the carrier and may not be available for every parcel or address.
Any delivery instructions should identify a secure, accessible location. Organic Print Studio cannot guarantee that a carrier will follow every delivery instruction.
Please contact me before dispatch if your order has special delivery requirements.
Postal and courier delays can occasionally occur after dispatch.
If tracking has not updated or your parcel appears significantly delayed, please contact me so I can review the tracking information and, where appropriate, begin an investigation with Australia Post or the relevant carrier.
Carrier investigations can take time, particularly for international deliveries. I will keep you informed of any information supplied by the carrier.
A parcel will not necessarily be considered lost merely because it has arrived later than the original estimated delivery date.
If the parcel cannot be located or delivered within a reasonable period, I will work with you to arrange an appropriate solution, which may include a replacement, refund or another remedy depending on the circumstances and your rights under the Australian Consumer Law.
If a carrier confirms that a parcel has been lost, Organic Print Studio will assess the order and arrange an appropriate solution.
Depending on the circumstances, this may include:
Please do not place a duplicate order while a parcel investigation is underway unless this has been discussed with me.
If your parcel arrives damaged, please contact me before spending time taking extensive photographs, repacking the order or arranging a return. I will first confirm what information is needed.
Please retain:
until I have responded, as the carrier may require this information for an investigation.
I may then ask for photographs showing the parcel, packaging and affected products.
Where goods are damaged in transit, I will investigate and arrange an appropriate remedy in accordance with the circumstances and the Australian Consumer Law.
Please contact me if:
I will review the order and delivery information and may contact the carrier before confirming the appropriate solution.
If tracking shows that a parcel has been delivered but you cannot locate it, please first check:
If the parcel still cannot be located, contact me and I will assist with an enquiry through the carrier.
If a parcel is returned to Organic Print Studio because it was not collected or because the supplied address was incorrect or incomplete, I will contact you.
The parcel can usually be resent after the delivery details have been confirmed. Reasonable redelivery costs may apply.
If a custom-made order is returned as unclaimed, this does not automatically entitle the customer to a change-of-mind refund.
This does not limit any rights available under the Australian Consumer Law.
Once an order has been dispatched, Organic Print Studio may be unable to:
Where the carrier offers redirection or collection options, the recipient may be able to arrange these directly through the carrier’s tracking service.
Any carrier fees associated with a customer-requested redirection or change may be the customer’s responsibility.
Organic Print Studio is not responsible for unavoidable delivery delays caused by circumstances outside its reasonable control, such as severe weather, natural disasters, industrial action, border closures, customs delays, transport interruptions or widespread carrier disruptions.
However, I will communicate with you, assist with reasonable delivery enquiries and provide any remedy required under the Australian Consumer Law.
Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.
If Organic Print Studio cannot supply or deliver an order within an agreed timeframe, or otherwise within a reasonable period, please contact me so the matter can be reviewed and an appropriate solution arranged.
For shipping, tracking or delivery enquiries, please contact:
Susy Kennedy
Organic Print Studio
Susy Kennedy as trustee for the S & J Kennedy Family Trust
ABN 52 378 315 462
Boronia, Victoria 3155
Australia
Email: susy@organicprintstudio.com.au
Phone: 0457 800 078
Please include your name, order or invoice number and a brief description of the enquiry. I will let you know if any additional information or photographs are required.
